Stevens Traceability was delighted to receive this customer feedback on our return to the office after the festive period:
“Firstly Chris, please let me extend my gratitude to you and Jonathan for your help last week, I’m sure Paul has said but getting that print out at the last minute took our grade from a B to an AA. A grade B would have been devastating for the business as many customers do not want to trade with people under a grade A, so thank you so much.”
Our customer who makes prepared meals contacted Stevens Traceability on the day of their BRC audit in December. Unfortunately, on the day of the audit, their computer broke meaning they were unable to access the reports they needed for the auditor. A call was made to the Stevens support team, where Jonathan Willock, Software Support Engineer, assisted the customers’ IT provider giving them access to the Stevens database so the reports could be provided, all of which took place one hour before the auditor left the customer site.
Naeem Ugradar, Head of Support said “We understand the importance of audits for our customers and will always do our utmost to deal with customer support issues in good-time under our SLAs. On this occasion, we knew that without the Stevens reports it would have a detrimental impact on our customers’ audit, so we were happy to help.”