Have a query about our software and products?
Frequently Asked Questions
Find answers to some of the most commonly asked questions about Steven’s products and services.
YOUR QUESTIONS, ANSWERED
If you’ve got a question regarding our products and services, you’re likely to find it answered in the table below. If you can’t find an answer that you’re looking for, feel free to get in touch with us for more information.
STEVENS SYSTEMS AND SOFTWARE
See below for questions and answers relating to our systems and software.
Yes. Our system and software can integrate with any existing ERP or MRP system you might have. It is designed to complement systems like SAGE and SAP and with our integration service, our team of experts will install and implement our system to avoid the loss of existing data.
Yes. The Stevens system is the ideal solution as a recipe management system. With digital management of users, ingredients, and your bill of materials to ensure complete control over your processes to create consistently high-quality products.
Yes. We can provide a full process weighing system to support weighing control, stock management and recipe formulation across your production processes – with full traceability throughout. Learn more about systems and software.
No. You won’t lose any data. Our project managers and software team will work with you to ensure no data is lost during the installation process and to integrate our system within any existing ERP system you may wish to keep.
Each system we design is bespoke and configured specifically for the customer’s business needs and requirements, so costs vary depending on these requirements. For more information on costings, you can speak to our team of experts.
A lot. On average our customers save thousands of pounds each year on raw ingredient spend alone by using a Stevens traceability system. Our system will help save you money across your production and administration processes. Find out how much you can save using our online return on investment calculator.
Yes. While having a back-end ERP system like Sage or SAP can give your business some level of administrative traceability, having a Stevens traceability system can complement this system to enable factory floor traceability throughout your production to provide traceability in your weighing and mixing processes.
WEIGHING SCALE CALIBRATION AND MAINTENANCE
See below for questions and answers relating to our scale calibration and maintenance services.
Yes. We are UKAS calibration certified and therefore can provide UKAS calibrations for customers who require it.
Yes. We provide scale calibration across the UK and Ireland to make sure your equipment is accurate and in good working order. We can calibrate balance and bench scales, platform scales, vessels and inspection equipment like checkweighers and metal detectors.
Yes. Regular calibration is key to making sure your weighing scales are in good working order and as accurate as possible. We provide calibration contracts where we handle the scheduling of calibrations and make sure they’re completed when needed – keeping you in the loop at every stage.
Yes. Our expert engineers can visit your site to repair your weighing equipment and scales to get your business back up and running as soon as possible.
You can book a visit from one of our expert engineers by getting in touch with our service team via our website, by emailing them, or by calling us on 01254 685 200.
Scale calibration only takes a few minutes, but it’s important to ensure it is done properly and regularly to keep your scales in good working order.
We endeavour to get to businesses as soon as possible, and within the agreed SLA for contract customers (typically 9 working hours). Learn more about our service contracts.
Yes. Our online, portal-based system generates and stores copies of calibration certificates for evidencing purposes and to help in these cases. Get in touch with us and we can provide these for you.
Calibration is a process that checks if your equipment is measuring correctly, accurately, and to the relevant degree. Measurements will be taken using standardised test weights to identify any deviation in the scale’s accuracy. Incorrect scales can then be adjusted accordingly.
It helps to keep your scale in good working condition, ensuring that you are weighing and measuring items accurately to produce consistent and quality products. It helps maintain accurate usage of ingredients to reduce wasted stock too.
HARDWARE AND WEIGHING INSTRUMENTS
See below for questions and answers relating to our hardware, weighing scales and other pieces of equipment.
Yes. We can provide plenty of high quality scales that are ideal for industrial weighing. Our range includes bench scales, balances and column scales to higher capacity platform scales with drive-in and drive-through options available too. Browse our range of equipment.
Yes. We’re leading providers of weighing equipment across the UK and Ireland, and can supply you and your business with a range of electronic weighing scales. We can supply smaller bench and balance scales, as well as larger platform scales for higher capacity weighing, with trade approval options available too. You can browse our range of weighing scales on our website.
Yes. We provide a range of heavy-duty weighing equipment that is sturdy and robust to withstand harsher, busier environments where resilience is key. Our range of platform scales is ideal for heavy weighing of larger items and pallets.
ATEX equipment is needed for safe operation in certain hazardous environments where there is a potential risk of explosions occurring. If your business operates with these kinds of areas, it is important to make sure you use ATEX rated weighing scales and indicators that meets the necessary requirements to ensure safe use.
IP ratings refer to the ingress protection an item has and how protected it is against water and solid bodies like dust. There are 2 numbers that are used to show this – the higher the figure, the better protected an item is. The first number refers to the protection against solid bodies, from no protection (0) to total protection against dust (6). The second refers to water protection from no protection (0) to protection against high-pressure water from any direction (9). Take a look at our quick IP rating guide.
A bench scale is a small scale that is portable and can be placed on a worktop or bench to weigh smaller items. They are usually an affordable option for weighing applications in a production or manufacturing environment, with options for use in wet environments if necessary.
A box checkweigher is an automatic weighing system for boxed or packaged goods. They can be added to your production line to provide automated check weighing with failsafe options for rejecting boxes that are under or over the expected weight. They are great for making sure there are no missing items in your boxes to avoid customer complaints.
A load cell is a sensor, or transducer, that converts a physical force like tension and pressure into electrical signals that can then be measured. They are used in weighing scales and other equipment to provide accurate weighing measurements. There are various kinds of load cells that vary in shape and sizes to suit different pieces of equipment.
A platform scale is a large platform with loadcells that is used to weigh larger items and quantities. They are particularly useful in industrial environments where higher capacity weighing is needed via pallets or forklifts etc. They can be installed with ramps if needed, and there are drive-through options available if that is preferred.
An in-line checkweigher is an automatic weighing system for finished goods to make sure they are within the relevant guidelines or tolerances. They can be added to your existing production line to enable automated check weighing, with automatic rejection if products are over or under the necessary weight.
Scale division refers to the amount of increments that can be displayed by a scale. You can work out the number of divisions by dividing the scale capacity by the scale readability. For example, a scale with a capacity of 10kg (10,000g) and a readability of 0.1g will have 100,000 divisions.
Scale readability refers to the smallest unit that a scale can display. This can vary and determines how precise you are able to weigh with said scale. It is important to make sure you have the right level of precision that your weighing process requires. Scale readabilities of 0.1g are not as precise as readabilities of 0.001g for example.
The difference between these ratings is their protection against water ingress. IP67 is protected against temporary submersion in water of up to 1m for 30 minutes, while IP68 is protected against continuous submersion in water. For more information on IP ratings, check our IP ratings guide here.
Weighing scale capacity simply refers to the maximum amount of weight a scale can measure. For example, a weighing scale with a capacity of 10kg can only measure up to 10kg – you should not put items heavier than this on the scale as it might break.
You can view our range of weighing scales on our website. For a full catalogue of our equipment, you can download our free product catalogue.
Metal detection allows producers to ensure there are no metallic contaminants in products that might cause harm to consumers. Contaminants might include shards of metal and foil that has found it’s way in during the production stage. Using metal detectors in your production line can help ensure there is no presence of these contaminants to avoid endangering customers, costly recalls, and damaged business reputation.
