YOUR QUESTIONS ANSWERED

If you’ve got a question regarding our products and services, you’re likely to find it answered in the table below. If you can’t find an answer that you’re looking for, feel free to get in touch with us for more information.

Can you provide process weighing systems?

Yes. We can provide a full process weighing system to support weighing control, stock management and recipe formulation across your production processes – with full traceability throughout. Learn more about systems and software.


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Can the Stevens system integrate with my ERP or MRP software?

Yes. Our system and software can integrate with any existing ERP or MRP system you might have. It is designed to complement systems like SAGE and SAP and with our integration service, our team of experts will install and implement our system to avoid the loss of existing data.


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Could I lose any existing data when installing a Stevens system?

No. You won’t lose any data. Our project managers and software team will work with you to ensure no data is lost during the installation process and to integrate our system within any existing ERP system you may wish to keep.


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Can you provide a recipe management system?

Yes. The Stevens system is the ideal solution as a recipe management system. With digital management of users, ingredients, and your bill of materials to ensure complete control over your processes to create consistently high-quality products.


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How much money can I save with a Stevens system?

A lot. On average our customers save thousands of pounds each year on raw ingredient spend alone by using a Stevens traceability system. Our system will help save you money across your production and administration processes. Find out how much you can save using our online return on investment calculator.


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I already have an ERP system, do I need the Stevens traceability system?

Yes. While having a back-end ERP system like Sage or SAP can give your business some level of administrative traceability, having a Stevens traceability system can complement this system to enable factory floor traceability throughout your production to provide traceability in your weighing and mixing processes.


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How much does a Stevens system cost?

Each system we design is bespoke and configured specifically for the customer’s business needs and requirements, so costs vary depending on these requirements. For more information on costings, you can speak to our team of experts.


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What is weighing scale calibration?

Calibration is a process that checks if your equipment is measuring correctly, accurately, and to the relevant degree. Measurements will be taken using standardised weights to identify any deviation in the scale’s accuracy. Incorrect scales can then be adjusted accordingly.


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Why is weighing scale calibration important?

It helps to keep your scale in good working condition,, ensuring that you are weighing and measuring items accurately to produce consistent and quality products. It helps maintain accurate usage of ingredients to reduce wasted stock too.


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Can you provide weighing scale calibration?

Yes. We provide scale calibration across the UK and Ireland to make sure your equipment is accurate and in good working order. We can calibrate balance and bench scales, platform scales, vessels and inspection equipment like checkweighers and metal detectors.


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How can I book a scale calibration visit?

You can book a visit from one of our expert engineers by getting in touch with our service team via our website, by emailing them, or by calling us on 01254 685 200.


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How long does scale calibration take?

Scale calibration only takes a few minutes, but it’s important to ensure it is done properly and regularly to keep your scales in good working order.


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Can I get regular scale calibrations on a recurring basis?

Yes. We provide calibration contracts where we handle the scheduling of calibrations and make sure they’re completed when needed – keeping you in the loop at every stage.


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I lost my calibration certificates, can I get another copy?

Yes. Our online, portal-based system generates and stores copies of calibration certificates for evidencing purposes and to help in these cases. Get in touch with us and we can provide these for you.


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Can you provide UKAS calibration?

Yes. We are UKAS calibration certified and therefore can provide UKAS calibrations for customers who require it.


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Do you provide a scale repair service?

Yes. Our expert engineers can visit your site to repair your weighing equipment and scales to get your business back up and running as soon as possible.


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How soon can an engineer get to us to fix our equipment?

We endeavour to get to businesses as soon as possible, and within the agreed SLA for contract customers (typically 9 working hours). Learn more about our service contracts.


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Can you supply an electronic weighing scale?

Yes. We’re leading providers of weighing equipment across the UK and Ireland, and can supply you and your business with a range of electronic weighing scales. We can supply smaller bench and balance scales, as well as larger platform scales for higher capacity weighing, with trade approval options available too. You can browse our range of weighing scales on our website.


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Can you supply heavy duty weighing equipment?

Yes. We provide a range of heavy-duty weighing equipment that is sturdy and robust to withstand harsher, busier environments where resilience is key. Our range of platform scales is ideal for heavy weighing of larger items and pallets.


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Can you provide industrial weighing equipment?

Yes. We can provide plenty of high quality scales that are ideal for industrial weighing. Our range includes bench scales, balances and column scales to higher capacity platform scales with drive-in and drive-through options available too. Browse our range of equipment.


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Where can I find a full range of your scales?

You can view our range of weighing scales on our website. For a full catalogue of our equipment, you can download our free product catalogue.


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What do IP ratings mean?

IP ratings refer to the ingress protection an item has and how protected it is against water and solid bodies like dust. There are 2 numbers that are used to show this – the higher the figure, the better protected an item is. The first number refers to the protection against solid bodies, from no protection (0) to total protection against dust (6). The second refers to water protection from no protection (0) to protection against high-pressure water from any direction (9). Take a look at our quick IP rating guide.


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