COMPREHENSIVE SERVICE PACKAGES FOR YOUR BUSINESS
Get complete service cover for your weighing and inspection equipment, no matter the manufacturer. Our comprehensive service packages cover all aspects of your production business, giving you a single point of contact for your maintenance, calibration and validation needs. Leave your service management to us, so you can focus on the day-to-day running of your site.
Our service contracts can cover:
- Mechanical Equipment
- Electrical Equipment
- Electro-Mechanical Equipment
- Electronic Components
- Software Elements
We also have extensive experience working with third party software packages to ensure seamless integration between our own systems and any additional ERP or MRP systems you might have.
WHAT DO YOU GET WITH A CONTRACT
There are various elements that make up a Stevens service contract to make sure your business is covered.
Here’s what you can get…
On-Site Technical Evaluation
Calibrations and Validations
Routine Service Visits
Guaranteed Breakdown Response
Emergency Call Outs and Diagnosis
Fitting of Spare Parts
Software Support in Business Hours
Weekend/Out of Hours Support
Cover depends on contract level, see below for more details.
“We’ve had a business relationship with Stevens Traceability for over 13 years and throughout this time the level of service has been first class. The team are extremely knowledgeable and work with us to ensure that the system grows as we grow, whilst adapting to changes in compliance criteria, technology and people.”
P. Jenkins, British Premium Meats
LEVELS OF COVERAGE
We have different levels of coverage on offer for customers, this is because we know needs and requirements vary from business to business. The table below details the differences between each level to help you identify the sort of coverage you need.
| Calibration | Bronze | Silver | Gold | Platinum | |
| Technical advice and on-site evaluation of applications |  |
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| Calibrations | |
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| Routine scheduled service visits | |
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| Guaranteed breakdown response SLA | |
Average 12 working hours | Average 12 working hours | 9 Working hours | |
| Emergency call outs and fault diagnosis |  |
Up to 2 call outs per contract year | |
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| Fitting of spare parts | |
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| Software support business hours 8:30 – 17:00 | Optional (Additional cost) | ||||
| Hardware/software support weekends and out of hours | Optional (Additional cost) | ||||
