COMPREHENSIVE SERVICE PACKAGES FOR YOUR BUSINESS

Get complete service cover for your weighing and inspection equipment, no matter the manufacturer. Our comprehensive service packages cover all aspects of your production business, giving you a single point of contact for your maintenance, calibration and validation needs. Leave your service management to us, so you can focus on the day-to-day running of your site.

Our service contracts can cover:

  • Mechanical Equipment
  • Electrical Equipment
  • Electro-Mechanical Equipment
  • Electronic Components
  • Software Elements

We also have extensive experience working with third party software packages to ensure seamless integration between our own systems and any additional ERP or MRP systems you might have.

Maintenance and Service Engineer

WHAT DO YOU GET WITH A CONTRACT

There are various elements that make up a Stevens service contract to make sure your business is covered.
Here’s what you can get…

On-Site Technical Evaluation

On-Site Technical Evaluation

Calibrations and validations

Calibrations and Validations

routine service visits

Routine Service Visits

guaranteed breakdown response

Guaranteed Breakdown Response

emergency call outs and diagnosis

Emergency Call Outs and Diagnosis

scale spare part fitting

Fitting of Spare Parts

software support

Software Support in Business Hours

weekend and out of hours scale support

Weekend/Out of Hours Support

Cover depends on contract level, see below for more details.

“We’ve had a business relationship with Stevens Traceability for over 13 years and throughout this time the level of service has been first class. The team are extremely knowledgeable and work with us to ensure that the system grows as we grow, whilst adapting to changes in compliance criteria, technology and people.”

P. Jenkins, British Premium Meats

A WORD FROM OUR CUSTOMERS

Hundreds of businesses across the UK and Ireland trust us to cover their service needs with a service package. See what some of them say about our work with them.

SEE WHAT OUR CUSTOMERS THINK

LEVELS OF COVERAGE

We have different levels of coverage on offer for customers, this is because we know needs and requirements vary from business to business. The table below details the differences between each level to help you identify the sort of coverage you need.

Calibration Bronze Silver Gold Platinum
Technical advice and on-site evaluation of applications
Calibrations
Routine scheduled service visits
Guaranteed breakdown response SLA Average 12 working hours Average 12 working hours 9 Working hours
Emergency call outs and fault diagnosis Up to 2 call outs per contract year
Fitting of spare parts
Software support business hours 8:30 – 17:00 Optional (Additional cost)
Hardware/software support weekends and out of hours Optional (Additional cost)

GET IN TOUCH FOR A FREE QUOTE

    DOWNLOAD OUR FREE SERVICE BROCHURE

    To learn all about Stevens Service and what we can offer your business, you can download our free brochure. Click the link below to get your PDF copy.

    GET YOUR FREE COPY TODAY
    Service and support brochure