Maintenance and Service Contracts.

We provide a range of cover options for the service and maintenance of your weighing equipment, with guaranteed breakdown response, software support and out-of-hours support available too.

What you can get with a Stevens contact.

Emergency breakdown response

On-site technical evaluation

Spare parts & fitting

Repair callouts & diagnosis

Routine calibration & validation

Out of hours support option

Certified service provider across the UK & Ireland.

Since our founding back in 1844, we have been providing industry leading service and maintenance to businesses across the UK and Ireland. Our team of field-based engineers are managed by our dedicated service team with ticketing, vehicle tracking and more.

We are Safe Contractor approved, with ISO accreditations and UKWF membership keeping us at the forefront of industry standards. With Stevens, your equipment is in safe hands.

See how our customers have rated us.

Customers have rated us 4.71 out of 5 across 105 reviews in 2024

Village Bakery

Reasons to choose Stevens Service.

Since our founding in 1844, we have been supporting businesses across the UK and Ireland with their weighing equipment. Sign up for a contract plan with us that includes:

  • Log service tickets when you need
  • Guaranteed response time SLAs
  • Weekend & out-of-office support options
  • Regular service and diagnostic visits
  • Coverage for a range of weighing equipment
Free scale service quote

“Whenever I have had to ring and ask for support, I am always met on the phone with a friendly welcome greeting from Fiona, we always have fast reliable service from the team. So, thank you for providing a great service.”

S. Hodder, Cranswick Country Foods PLC

Click here to read more testimonials

Browse Contract Options.

We have different levels of coverage on offer for customers, this is because we know needs and requirements vary from business to business. The table below details the differences between each level to help you identify the sort of coverage you need:
Calibration Bronze Silver Gold Platinum
Technical advice and on-site evaluation of applications
Calibrations Bespoke to requirements
Routine scheduled service visits Bespoke to requirements
Guaranteed breakdown response SLA Average 12 working hours Average 12 working hours 9 Working hours Bespoke to requirements
Emergency call outs and fault diagnosis Up to 2 call outs per contract year
Fitting of spare parts
Software support during business hours 08:30 – 17:00 Optional Add-On
Hardware and/or software support during weekends and out of hours Optional Add-On

Contact our team to organise a no obligation contract quote.

Complete the form to contact our team regarding a service contract plan for your business.

We have been supporting businesses since our founding in 1844, and can provide service for a range of weighing units, including:

  • Precision balances
  • Bench scales
  • Weighing platforms
  • Checkweighers
  • Metal detector units

As a UKWF member with SafeContractor approved engineers, and certificates for UKAS calibration and BSI ISO 9001:2015, you can trust our team to provide the best cover for your equipment.

Service Contact Form

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