Stevens Traceability Systems Ltd

Paperless Traceability, Recipe Formulation And Weighing Solutions, Supporting Manufacturers Since 1844

Contacting Stevens during the Covid-19 pandemic

Last Updated: February 25th, 20211 min read
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Further to our blog post on the 6th March 2020, we are doing our utmost to support our staff, customers and the local community, whilst adhering to government updates as we get them.

We are open for business and our team is at the end of the phone or email should you need anything to support your business operations. Where possible, our team of field-based engineers are attending customer sites for any repairs or breakdowns.
Below we have put together some contact information which you may need.

Spare Parts, Repairs, Maintenance, Calibrations

Engineers are available for routine maintenance, calibrations, and active repairs; however, we will be monitoring their health, practicing social distancing and cleanliness, as well as adapting to your practices. We are also deferring any visits when requested.
Our service admin team can be contacted on 01254 685200 option 2.
Email: [email protected]

Software Support

If you need support with your Stevens software, please contact the support team in the usual way. 01254 685200 option 2.
Email: [email protected]
Out of Hours (Monday to Friday) 01254 685200 option 2.
01254 685200 option 1 – on-call Engineer
01254 685200 option 2 – on-call Support

Weighing Equipment

If you require any weighing equipment, or to upgrade your Stevens system, our area sales managers are available to discuss your requirements by phone, email or skype video. Call 01254 685200 option 1.
Email: [email protected]

Ongoing Projects

If you want to discuss an ongoing project, please get in touch with your dedicated area sales manager or our projects team
Call 01254 685200 option 1 for sales or option 4 for projects.
Email: [email protected]

Ask us a question

You can also get in touch using the contact page


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