Software Support Engineer

Job Type: Permanent
Location: Blackburn, Lancashire
Salary: Based on experience

Job Vacancy – 1st Line Support Engineer

We are looking for a 1^st Line Support Engineer to join our support team where customer care is our priority.  You will be passionate about delivering exceptional customer service in a fast-paced environment.  We are committed to developing our teams and there are opportunities to grow and excel within the business.

Required Skills:

• Ability to approach problems logically
• Customer-oriented, with the ability to adapt/ respond to different types of characters
• The ability to work independently and as part of a team
• Action-oriented and self-disciplined
• Excellent problem-solving skills
• Ability to adapt and be flexible depending on work demands
• Ability to effectively prioritize work time to ensure productivity
• Ability to determine customer needs and provide appropriate solutions
• Good comprehension skills- ability to clearly understand and state the issues customers present
• Good composition skills- ability to compose a grammatically correct and accurate written response
• Ability to communicate effectively with stakeholders

To carry out a varied selection of duties including, but not limited to:

• Logging Tickets on our Ticketing System
• Working on ticket Inc. initial contact, 1^st line investigation and resolution of issue.
• Monitoring of shared support box, Inc. Replying, logging, general housekeeping.
• Further investigation of 1^st / 2^nd line tickets
• Passing tickets to Software/Hardware where required.
• Software Testing/Bug Identification
• General IT maintenance
• Updating/maintaining IT incident reports

Tools Used:

Outlook, VNC, RDP, Citrix, TeamViewer, LogMeIn, Splashtop, FTP, SQL

IT Skills Required:

 Networking, Windows, PC setup and support, Active directory, Office365 administration, Windows Server, Basic knowledge of SQL, Basic Linux

Salary and Incentives:

• 26-days annual leave (excl. Bank Holidays)
• Life Assurance
• Pension Scheme
• Free parking

If you have a desire to work in an ambitious company and can deliver operational excellence, then this role is made for you.

To apply, please send your CV with a covering letter via the Apply button below.