Software Support Engineer

Job Type: Permanent
Location: Blackburn, Lancashire
Salary: Based on experience

Job Vacancy – 1st Line Support Engineer

We are looking for a 1st Line Support Engineer to join our support team where customer care is our priority.  You will be passionate about delivering exceptional customer service in a fast-paced environment.  We are committed to developing our teams and there are opportunities to grow and excel within the business.

Required Skills:

  • Ability to approach problems logically
  • Customer-oriented, with the ability to adapt/ respond to different types of characters
  • The ability to work independently and as part of a team
  • Action-oriented and self-disciplined
  • Excellent problem-solving skills
  • Ability to adapt and be flexible depending on work demands
  • Ability to effectively prioritize work time to ensure productivity
  • Ability to determine customer needs and provide appropriate solutions
  • Good comprehension skills- ability to clearly understand and state the issues customers present
  • Good composition skills- ability to compose a grammatically correct and accurate written response
  • Ability to communicate effectively with stakeholders

To carry out a varied selection of duties including, but not limited to:

  • Logging Tickets on our Ticketing System
  • Working on ticket Inc. initial contact, 1st line investigation and resolution of issue.
  • Monitoring of shared support box, Inc. Replying, logging, general housekeeping.
  • Further investigation of 1st / 2nd line tickets
  • Passing tickets to Software/Hardware where required.
  • Software Testing/Bug Identification
  • General IT maintenance
  • Updating/maintaining IT incident reports

Tools Used:

Outlook, VNC, RDP, Citrix, TeamViewer, LogMeIn, Splashtop, FTP, SQL

IT Skills Required:

 Networking, Windows, PC setup and support, Active directory, Office365 administration, Windows Server, Basic knowledge of SQL, Basic Linux

Salary and Incentives:

  • 26-days annual leave (excl. Bank Holidays)
  • Life Assurance
  • Pension Scheme
  • Free parking

If you have a desire to work in an ambitious company and can deliver operational excellence, then this role is made for you.

To apply, please send your CV with a covering letter via the Apply button below. 

Apply Now