We pride ourselves on providing best-in-class service, and in addition to scale calibration, we offer comprehensive cover across service and maintenance for all your weighing and in-line equipment throughout the UK and Ireland. We understand that breakdowns or downtime have a direct impact on your business’ operations and profitability. Because of this, we offer extensive service packages that are specifically tailored to meet your operational and fiscal needs. Read below to find out why you should sign up for a service contract with Stevens.
Why Should You Choose a Service Package with Us?
Comprehensive cover
With one of our service contracts, we’ll take responsibility for the service and maintenance of your weighing and in-line inspection equipment – no matter the type or make. We can cover mechanical and electro-mechanical types of equipment, as well as electrical and electronic software elements of your equipment or systems. We have extensive experience working with third-party software houses and understand how important it is for your factory floor to integrate seamlessly with MRP or ERP management systems. Ultimately, this means you’ll only have one point of contact for all your service, calibration and validation needs.
Engineers across the UK and Ireland
We have a team of over 20 fully qualified field-based and support engineers based across the whole of the UK and Ireland too. Thanks to this, we can guarantee that no matter where you’re based in the country, any issues will be resolved promptly and effectively to minimise downtime. We pride ourselves in the professionalism and capabilities of our engineers who undergo rigorous training, both in-house and externally, to ensure they are fully qualified for the industries of today.
Service and support management
Our engineers are backed by our customer management support system, which is used to log and analyse calls as and when they occur. This allows us to respond to issues promptly and accordingly, with a readily accessible record of your equipment and installation history to ensure our engineers have the necessary components and diagnostic equipment to maximise our ‘first time fix on site’ strategy. This system also puts you in control, giving you the ability to raise tickets online and track the progress of open tickets at every stage. Not only that but with our 24/7 support service our software support team will be available at all times – 24 hours a day, 7 days a week. Our team can diagnose and repair any issues you might be having via remote connection software.
