Checkweigher Calibration

Service & Calibration Contracts

Stevens offers comprehensive service packages so that you can choose the right package for your business needs. Our service and maintenance contracts are designed to assist in reducing plant downtime, covering you at every instance. Our team of expert field-based engineers, service and support team strive to ensure your plant operates at maximum efficiency – winter or summer, day or night.

Why choose Stevens as your service partner?

  • Breakdown response within 9 working hours*
  • Weekend callouts*
  • UK wide infrastructure (covering single sites and company groups)
  • Easily available Calibration Certificates
  • 24/7 Call logging via an online portal, with visibility of job status
  • 5 levels of support contract to choose from
  • 160 years of experience in the weighing industry

*subject to service contract type

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What you can expect from a Stevens Service Contract

Weighing Equipment Calibration Cover

Comprehensive Cover

We take responsibility for service and maintenance of your weighing and in-line inspection equipment, whatever the type or make. This means that you only have one point of contact for all your service, calibration and validation needs, leaving you more time to concentrate on running your plant.

Weighing Equipment Maintenance

Preventative Maintenance

Our service contracts include regular visits to an agreed schedule. Where possible we ensure our support is proactive, not reactive, and we do not believe in waiting until something fails. Our engineers are trained to identify any potential problems and then make a qualified risk assessment of the situation.

Calibration and Validation

Calibration and Validation

Maintaining the accuracy and performance of your equipment is an essential part of our service contract. We can offer a range of calibration services dependent upon the application. Stevens Traceability are ISO 9001 and BSI EN ISO 17025 approved.

Service and Calibration Cover

Our Engineers

Stevens pride themselves in the professionalism of the engineers who each undergo rigorous training, both in-house and externally to ensure they are fully qualified for today’s industries. Our service engineers hold the industry recognised Safety Pass Alliance Passport Card.

Contract Levels

Compare our different levels of service cover

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  Calibration Validation Validation Validation Validation
Technical advice and on site evaluation of applications Yes Yes Yes Yes Yes
Calibrations Yes Yes Yes Yes Bespoke to client requirement
Routine scheduled service visits Yes Yes Yes Yes Bespoke to client requirement
Guaranteed breakdown response SLA Yes Avergae 12 working hours Average 12 working hours 9 working hours Bespoke to client requirement
Emergency call outs & fault diagnosis No Up to 2 call outs per contract year Yes Yes Yes
Fitting of spare parts No No No No No
Software Support business hours 08:30-17:00 Optional (Additional cost)
Hardware / SWoftware Support - weekends & out of hours Optional (Additional cost)

Ask us about our service contracts