Weighing equipment service contracts

REPAIRS, CALIBRATION & MAINTENANCE

Keep your equipment running at maximum efficiency and reduce downtime with a service package that suits your business’ operational and fiscal needs. With expert field-based engineers across the UK and a responsive call desk, Stevens provides reliable support, including same day/next day and weekend callouts. There’s no need for you to engage multiple service providers – we can handle it all.

WHY CHOOSE STEVENS

  • Breakdown response within 9 working hours*
  • Weekend callouts*
  • UK wide infrastructure (covering single sites and company groups)
  • Easily available Calibration Certificates
  • 24/7 Call logging via an online portal, with visibility of job status
  • 5 levels of support contract to choose from
  • 160 years of experience in the weighing industry

*subject to service contract type

WHAT YOU CAN EXPECT FROM A STEVENS SERVICE CONTRACT

stevens traceability weighing engineers

Comprehensive Cover

We take responsibility for service and maintenance of your weighing and in-line inspection equipment, whatever the type or make. This means that you only have one point of contact for all your service, calibration and validation needs, leaving you more time to concentrate on running your plant.

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Weighing equipment service contracts image

Preventative Maintenance

Our service contracts include regular visits to an agreed schedule. Where possible we ensure our support is proactive, not reactive, and we do not believe in waiting until something fails. Our engineers are trained to identify any potential problems and then make a qualified risk assessment of the situation.

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weighing scale service contracts

Calibration & Validation

Maintaining the accuracy and performance of your equipment is an essential part of our service contract. We can offer a range of calibration services dependent upon the application. Stevens Traceability are ISO 9001 approved.

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scale calibration

Our Engineers

Stevens pride themselves in the professionalism of the engineers who each undergo rigorous training, both in-house and externally to ensure they are fully qualified for today’s industries. Our service engineers hold the industry recognised Safety Pass Alliance Passport Card.

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COMPARE OUR DIFFERENT LEVELS OF COVER

Calibration Bronze Silver Gold Platinum
Technical advice and on site evaluation of applications Yes Yes Yes Yes Yes
Calibrations Yes Yes Yes Yes Bespoke to client requirement
Routine scheduled service visits Yes Yes Yes Yes Bespoke to client requirement
Guaranteed breakdown response SLA Yes Average 12 working hours Average 12 working hours 9 working hours Bespoke to client requirement
Emergency call outs & fault diagnosis No Up to 2 call outs per contract year Yes Yes Yes
Fitting of spare parts No No No No No
Software Support business hours 08:30-17:00 Optional (Additional cost)
Hardware / Software Support – weekends & out of hours Optional (Additional cost)
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DOWNLOAD OUR
SERVICE BROCHURE

Download our Stevens service brochure to find out more about our different levels of cover and how we can help you.

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WHAT DO OUR CUSTOMERS SAY?

We’ve had a business relationship with Stevens Traceability for over 13 years and throughout this time the level of service has been first class. The team are extremely knowledgeable and work with us to ensure that the system grows as we grow, whilst adapting to changes in compliance criteria, technology and people.

P. Jenkins, British Premium Meats

The bench scale provided by Stevens Traceability Systems has been central to our unique offering to our customers. The scale is positioned in the shop so that customers can easily weigh out what they need, and we can charge accordingly by the gram.

Trish McCarthy, Artisan Carnforth

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