
SERVICE & CALIBRATION CONTRACTS
Stevens offers comprehensive service packages so that you can choose the right package for your business needs. Our service and maintenance contracts are designed to assist in reducing plant downtime, covering you at every instance. Our team of expert field-based engineers, service and support team strive to ensure your plant operates at maximum efficiency – winter or summer, day or night.
WHY CHOOSE STEVENS
- Breakdown response within 9 working hours*
- Weekend callouts*
- UK wide infrastructure (covering single sites and company groups)
- Easily available Calibration Certificates
- 24/7 Call logging via an online portal, with visibility of job status
- 5 levels of support contract to choose from
- 160 years of experience in the weighing industry
*subject to service contract type
WHAT YOU CAN EXPECT FROM A STEVENS SERVICE CONTRACT
COMPARE OUR DIFFERENT LEVELS OF COVER
Calibration | Bronze | Silver | Gold | Platinum | |
---|---|---|---|---|---|
Technical advice and on site evaluation of applications | Yes | Yes | Yes | Yes | Yes |
Calibrations | Yes | Yes | Yes | Yes | Bespoke to client requirement |
Routine scheduled service visits | Yes | Yes | Yes | Yes | Bespoke to client requirement |
Guaranteed breakdown response SLA | Yes | Average 12 working hours | Average 12 working hours | 9 working hours | Bespoke to client requirement |
Emergency call outs & fault diagnosis | No | Up to 2 call outs per contract year | Yes | Yes | Yes |
Fitting of spare parts | No | No | No | No | No |
Software Support business hours 08:30-17:00 | Optional (Additional cost) | ||||
Hardware / Software Support – weekends & out of hours | Optional (Additional cost) |
WHAT DO OUR CUSTOMERS SAY?
We’ve had a business relationship with Stevens Traceability for over 13 years and throughout this time the level of service has been first class. The team are extremely knowledgeable and work with us to ensure that the system grows as we grow, whilst adapting to changes in compliance criteria, technology and people.
The bench scale provided by Stevens Traceability Systems has been central to our unique offering to our customers. The scale is positioned in the shop so that customers can easily weigh out what they need, and we can charge accordingly by the gram.
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