Our Philosophy

At Stevens Traceability Service, we view service and support as an essential part of our overall business portfolio and understand that any unwanted breakdowns have a direct impact on your profitability.

We offer comprehensive service packages that can be tailored to meet the needs of our customers operational and fiscal. These packages are designed to assist in reducing plant down time, for instance your plant may have seasonal operation peaks, or operate shift patterns. In these situations we will design the package to ensure your plant operates at maximum efficiency – winter or summer, day or night.

Stevens Traceability Systems provide world class, nationwide UKAS and BSI accredited on-site service and support. We lead a team of over 20 field and support engineers managed by our dedicated call desk, featuring state of the art vehicle tracking – ensuring the fastest possible response times.

Support When & Where You Need It

Our team of highly skilled field-based engineers are strategically located throughout the UK and Ireland and carry extensive spares and diagnostic equipment to maximise our ‘first time fix on site’ strategy.

All service calls are logged and analysed via our Autotask customer management support system. This keeps comprehensive data on every service call, monitoring and highlighting trends with individual installations; as well as a customer portal to log and track your calls.

This means that when you call, whoever answers the phone has instant access to a full history of your installation and equipment.

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COMPREHENSIVE COVER

We take responsibility for service and maintenance of your weighing and in-line inspection equipment, whatever the type or make. This means that you only have one point of contact for all your service, calibration and validation needs, leaving you more time to concentrate on running your plant.

PREVENTATIVE MAINTENANCE

Our service contracts include regular visits to an agreed schedule. Where possible we ensure our support is proactive, not reactive, and we do not believe in waiting until something fails. Our engineers are trained to identify any potential problems and then make a qualified risk assessment of the situation.

CALIBRATION AND VALIDATION

Maintaining the accuracy and performance of your equipment is an essential part of our service contract. We can offer a range of calibration services dependent upon application. We are ISO 9001 and BSI EN ISO 17025 approved.

OUR ENGINEERS

We pride ourselves in the professionalism of our engineers who undergo rigorous training, both in-house and externally, to ensure they are fully qualified for today’s industries.  Our service engineers hold the industry recognised Safety Pass Alliance Passport Card.

Five Support Levels

DIAMOND COVER

All aspects of our Diamond cover can be tailored to your requirements. Diamond cover is our most comprehensive and favoured service package available. When your business needs the ultimate support, our diamond cover is the answer.

PLATINUM COVER

Platinum cover provides suitably qualified Service Engineers to examine, test and calibrate the equipment annually or on an agreed number of occasions as specified in the contract. We shall make emergency visits to perform repairs or remedy faults arising out of fair wear, tear and use. We shall use our best efforts to respond as quickly as possible within the agreed response time. We will replace and fit free of charge all components excluding: loadcells and other transducers, thermal print heads, ink ribbons, paper rolls or other consumable items, conveyor belts and bearings.

GOLD COVER

Gold cover provides suitably qualified Service Engineers to examine, test and calibrate the equipment annually or on an agreed number of occasions as specified in the contract. Make emergency visits to perform repairs or remedy faults arising out of fair wear, tear and use. We shall use our best efforts to respond as quickly as possible within the agreed response time. Please note, a charge applies for all parts and components at current rates (fitting free).

SILVER COVER

Silver cover provides suitably qualified Service Engineers to examine, test and calibrate the equipment annually or on an agreed number of occasions as specified in the contract. We shall make emergency visits to perform repairs or remedy faults arising out of fair wear, tear and use. We shall use our best efforts to respond as quickly as possible within the agreed response time. Please note, a charge applies for all parts and fitting at current rates.

BRONZE COVER

Provide suitably qualified Service Engineers to examine, test and calibrate the equipment annually or on an agreed number of occasions as specified in the contract. No call outs – calibration and routine service visits only. We shall use our best efforts to respond as quickly as possible within the agreed response time. Please note, a charge applies for all parts and fitting at current rates.