Weighing Scale Calibration & Maintenance
How can I book a maintenance or calibration visit?
To book a calibration or maintenance visit, you should get in touch with our Service team. You can email them at email@example.com or call +44 (0) 1254 685 200.
Will an engineer attend site to install my new equipment?
This will be confirmed by your sales representative at the point of sale and can be arranged if required. However, some scales are simply plug and play.
I don’t have a contract with Stevens, can you still come and fix our problem?
Stevens are more than happy to attend non-contract call outs. Just get in touch with our service team via phone +44 (0) 1254 685 200. or email firstname.lastname@example.org and we can arrange this for you.
How soon can we expect an engineer to arrive after logging the initial call out?
We endeavour to get to contract customers as soon as possible, at least within the agreed SLA (typically 9 working hours).
I have lost my calibration certificates, can I get copies?
Yes, we have an online portal-based system that generates and stores copies of calibration certificates, so please get in touch and we can provide these for you.
What is weighing scale calibration and why is it important?
Weighing scale calibration can be described as “the act of comparison” when comparing measurement values of a device such as a weighing scale. Calibration tests are carried out at regular intervals to ensure instruments are accurate and performing correctly against a known specification.
Scale calibration is needed to ensure that you are weighing ingredients or items accurately in order to produce consistent and quality products.
Changes to the environment such as the temperature, exposure to dust or dirt, and/or any sudden shock to the weighing scale could damage the scale, whether that be the outer casing, the display or the load cells, which in turn could compromise the accuracy of the scale when weighing.
If your scales are connected to a recipe management system, such as the Stevens Traceability System, keeping your scales calibrated ensures your traceability records are accurate.
Which bakery ERP software can you integrate the Stevens system with?
Stevens Traceability System can be integrated into many Bakery ERP back-office systems such as Sage, SAP, Tropos, Access, Navision and many more. The Stevens integration service is configurable and can support both CSV and XML file formats, providing automated data exchange between your ERP/ MRP or accounting system and the Stevens Traceability System. The integration service can be used to provide a single source of information for the business, eliminating double handling of data and preventing human errors commonly associated with manual paperwork. Once the integration is complete you can move data from your Stevens bakery production software to your back-office system.
Can the Stevens stock system be used for bakery inventory management?
The Stevens stock system can be used for many purposes and in many industries. Many of our customers configure their Stevens software to manage their bakery inventory system.
Is the Stevens system recommended for bakery software?
Yes, the Stevens system is very useful as a bakery management software. The Stevens system is used as a bakery management system by many of our customers. With stock control, recipe management and despatch software modules. You will find we can provide traceability for your bakery from end to end.
Is the Stevens system a suitable traceability system for manufacturing?
Our Traceability Systems are firmly established across a wide range of Industrial Manufacturing sectors, and its adaptability and flexibility has proved key to supporting applications from process control to Recipe and Formulation management. Applications range from Industrial Gas Filling, Tyre production, Polymer Manufacturing to Resins and Composite Moulding.