How can I book a maintenance or calibration visit?
To book a calibration or maintenance visit, you should get in touch with our Service team. You can email them at firstname.lastname@example.org or call +44 (0) 1254 685 200.
Will an engineer attend site to install my new equipment?
This will be confirmed by your sales representative at the point of sale and can be arranged if required. However, some scales are simply plug and play.
I don’t have a contract with Stevens, can you still come and fix our problem?
Stevens are more than happy to attend non-contract call outs. Just get in touch with our service team via phone +44 (0) 1254 685 200. or email email@example.com and we can arrange this for you.
How soon can we expect an engineer to arrive after logging the initial call out?
We endeavour to get to contract customers as soon as possible, at least within the agreed SLA (typically 9 working hours).
I have lost my calibration certificates, can I get copies?
Yes, we have an online portal-based system that generates and stores copies of calibration certificates, so please get in touch and we can provide these for you.
What is weighing scale calibration and why is it important?
Weighing scale calibration can be described as “the act of comparison” when comparing measurement values of a device such as a weighing scale. Calibration tests are carried out at regular intervals to ensure instruments are accurate and performing correctly against a known specification.
Scale calibration is needed to ensure that you are weighing ingredients or items accurately in order to produce consistent and quality products.
Changes to the environment such as the temperature, exposure to dust or dirt, and/or any sudden shock to the weighing scale could damage the scale, whether that be the outer casing, the display or the load cells, which in turn could compromise the accuracy of the scale when weighing.
If your scales are connected to a recipe management system, such as the Stevens Traceability System, keeping your scales calibrated ensures your traceability records are accurate.
What is UKAS Calibration?
In addition to standard calibration, also known as ‘traceable calibration’, the United Kingdom Accreditation Service (UKAS) is a national accreditation body which has its own standards for the testing, calibration, and certification of instruments.
Stevens Traceability is UKAS accredited and can provide on-site UKAS calibrations and UKAS certificates for non-automatic weighing equipment.